Heidi – AI Scribing Tool

Overview

This clinic uses a tool called Heidi to accurately capture the details of our discussions and appointment outcomes.

Heidi helps our clinicians focus more on your conversation and less on manual note-taking, improving the quality of your care.

Your consent is necessary for using this technology, and your information will be handled with the utmost care to enhance your healthcare experience.

How does it work?

Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.

Do I have to give consent?

Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.

Who has access to my medical information?

Only your clinician. Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Our information management systems are ISO27001accredited for data security. Your data protection is our top priority.

Where is my data stored?

All data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements.

How is my data used?

Our approach to data collection is three fold:

• Be Transparent – We clearly how we collect data in our Privacy Policy and Term and Conditions
• Limit Collection – We only collect data that is essential for providing you our services or enhancing Heidi’s effectiveness.
• Ensure Security – We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

Our commitment ensures that every piece of information collected has a clear purpose, either to deliver a product you love or to improve Heidi’s performance and accuracy.

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your health record in your clinician’s Practice Management System, as standard.

Any questions?
Get in touch at [javascript protected email address] or visit heidihealth.com
You can also contact the practice manager.